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Terms & Conditions

Article 1 - Webshop

1.1. The webshop "demarec.shop" is registered under number 68784511 at the chamber of commerce in The Hague and is a trademark of Dutch Labels and transfers its legal contribution to the tax authorities with VAT number NL1798.29.683.B04. The business address is Lagosweg 49, 2622 CZ in Delft (The Netherlands). The visiting address is Lagosweg 51, 2622 CZ in Delft (The Netherlands).

1.2. Our webshop is equipped with an SLL Certificate. This means that we comply with all statutory requirements with regard to the security of your personal data and payment details. We strive for a continuous improvement of the security of your data. In case of abuse by hackers, we will file a complaint with the police.

1.3. We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask you for permission in advance.

1.4. Since 5 June 2012, our webshop has been required to request prior permission from you regarding cookies. You can read more about this in our Cookie Policy.

1.5. We are obliged to report to the police in case of possible suspicion of abuse or fraud.

1.6. The webshop has taken out professional liability insurance to cover itself against any unjustified liability that is claimed by a customer.

1.7. We strive to provide you with excellent service at all times. If you have doubts about the purchase of a product, our employees are happy to help.

1.8. You can register for our newsletter. You will then be informed of our offers every month.


Article 2 - Reflection period

2.1. You have 14 days to change your mind after purchasing a certain product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay the product yourself. You only pay the shipping costs for returning the relevant product. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your account number.

2.2. Products that are returned to us must be in the original packaging. 

2.3. There are a number of products that cannot be returned to us. Products that cannot be returned to us within 14 days are food, drinks and underwear.

 

Article 3 - The contract

3.1. The agreement between the webshop and customer is final when the customer has indicated that he has agreed to the terms and conditions and he has authorized the webshop to debit the money from his account, when the customer has paid a payment via Credit Card, iDEAL or Paypal, or when an invoice is sent to the customer afterwards. After the cooling off period of 14 days has elapsed and the payment has been received by the webshop, the customer has become the owner of the relevant product.

3.2. The agreement has been concluded electronically, by filling in the required fields and agreeing to the terms and conditions.

3.3. As a customer you are obliged to fulfill your payment obligation to the web shop. If you do not pay within the deadline, you will receive a reminder from us. If you still have not paid after 14 days, you will be charged. If you still have not paid the due amount after several reminders, we will hand over the collection to a collection agency.

3.4. After you have made a purchase, you will receive a written confirmation by email of your purchase. It contains the product that you have purchased, what it costs you and where you can go with any complaints and comments.

3.5. We are obliged to deliver the product or article to you within 30 days. If due to unforeseen circumstances the article cannot be delivered within this period, we will inform you in writing. After the expiration of these 30 days, you will receive the already paid purchase amount from us. This can never be more than 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or article that meets your wishes as much as possible. Of course, you can indicate in advance that you do not want this.

3.6. The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for a shipment to an address abroad are visible to you when you purchase the product.


Article 4 – Right of withdrawal

Upon delivery of products

4.1. When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during fourteen days. This period commences on the day after the product was received by the consumer or a representative previous designated by the consumer and announced to Demarec.shop.  After this, the consumer has another fourteen days to return the product.

4.2. During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to Demarec.shop, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by Demarec.shop.

Article 5 – Costs in a case of withdrawal

5.1. If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.

5.2. If the consumer has paid a sum, Demarec.shop will refund this sum as quickly as possible, though at the latest within 14 days after the goods were returned or after the withdrawal.

Article 6 – Preclusion from right of withdrawal

6.1. Demarec.shop can preclude the consumer from having a right of withdrawal as far is provided for in paragraph 6.2. of this article. The preclusion of the right of withdrawal is only valid if Demarec.shop clearly stated this fact when making the offer, or at least in good time prior to conclusion of the contract.

6.2. Preclusion from the right of withdrawal is only possible for products:
a) that have been sold by Demarec.shop;
b) that are clearly of a personal nature;
c) that cannot be returned due to their nature;
d) that rapidly decay or become obsolete;
e) the price of which is subject to fluctuations on the financial market over which Demarec.shop has no influence;


Article 7 - The price

7.1. The prices stated on our webshop always include VAT. The costs that have to be paid for sending the product become visible when you have added the product to your shopping cart. 

7.2. If you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud is punished and reported to the authorities that need to be aware of it. In addition, a report is filed with the police. 

7.3. The price mentioned with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and what is also confirmed to you, if you agree with the purchase electronically. The purchase price is mentioned again. 

7.4. When you purchase a product during a period in which no action applies, you will not be eligible for a discount afterwards. 


Article 8 - Complaints and warranty 

8.1. Complaints about the delivery must initially be reported to us by telephone. Our employees are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Of course, our delivery staff do their utmost to deliver the product undamaged to your home.

8.2. Complaints about the product itself must be reported to us in writing. These cannot be answered personally by us. Describe your complaint as specifically as possible. If it is within our capabilities, we will solve the problem for you.

5.3. Complaints are usually handled by us within 14 days. The handling of a complaint always takes place in writing. We want to provide you with an excellent service at all times.

8.4. A guarantee applies to every product that we supply to you. How long this warranty lasts depends entirely on the product. A warranty of one year applies to most products. If this is different, you can read this in the written confirmation that you receive from us with the product you have purchased and, on the invoice, that you receive by e-mail. We can only offer a limited warranty on consumable and consumable products. If you discover a defect or defect in one of our articles, we ask you to report this to us within 48 hours of delivery.

8.5. If the product breaks down within the warranty period, we will reimburse the full purchase price to you. This does not apply, however, when there is intent or intentional damage. We also kindly request you to contact your insurance company if the damage occurs after the warranty period. It is possible to claim this on the contents insurance. In both situations, a refund cannot be paid without a purchase receipt.

After the expiry of the guarantee period, the new value will also lapse in case of possible payment of a loss. The payment is then made on the basis of day value. If you agree with the General Terms and Conditions, we kindly request you to tick the box. Without checking the box, no agreement can be made. Of course, we sincerely hope that you have a lot of fun with your purchase! If you have any questions, you can of course contact us.